HA IPPBX with Call Center module

The customer is a multinational company that depends on telecommunications for its helpdesk business demanding a high availability telephony solution.

The solution is integrated with the client’s existing PBX system that manages around 300 extensions, which over time will be migrated to Everdelta’s HA IPPBX.


Technology

  • VoIP IPPBX Telephony Software
  • HTTP WebPage for configurations
  • ISDN Telephony Cards

Special features

  • High availability with No-Drop-Call functionality
  • Call Center module with ring strategy management
  • Integration with legacy PBX
  • ISDN Local carrier integration
  • Custom development of Call Center management tool
  • High availability software to monitor the telephony cluster