HA IPPBX with Call Center module

The customer is a multinational company that depends on telecommunications for its helpdesk business demanding a high availability telephony solution.

The solution is integrated with the client’s existing PBX system that manages around 300 extensions, which over time will be migrated to Everdelta’s HA IPPBX.

April 2010.

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Technology

  • VoIP IPPBX Telephony Software
  • HTTP WebPage for configurations
  • ISDN Telephony Cards
  • Special features:

  • High availability with No-Drop-Call functionality
  • Call Center module with ring strategy management
  • Integration with legacy PBX
  • ISDN Local carrier integration
  • Custom development of Call Center management tool
  • High availability software to monitor the telephony cluster